Refund policy
Return and Refund Policy
Our 90-Day Money-Back Guarantee
Every Rooten order is covered by a 90-day money-back guarantee. Use Rooten daily for 90 days. That's one full skin cycle, the time your scalp needs to turn over and rebalance. If your flakes haven't cleared, the itch hasn't stopped, or your hair texture still feels like straw, we'll refund every penny.
The 90 days start on the day your order is delivered. You don't need to return the bottle, and you don't need to explain why. Just email us at support@getrooten.com or call (203) 275-9630 with your order number and we'll take care of the rest.
The guarantee covers the full amount you paid for your order, including multi-bottle bundles. It is limited to one refund per customer.
Damages and issues
Please inspect your order when it arrives. If your bottle is leaking, damaged, or you received the wrong item, contact us right away at support@getrooten.com with a photo and your order number. We'll send a replacement or issue a refund, whichever you prefer.
Standard returns
If you'd rather return an unused, unopened bottle instead of using the guarantee, you can do so within 90 days of delivery. Email us first to start the return. Items sent back without a return request will not be accepted. Once approved, we'll send you a return shipping label and instructions. Returns should be sent to: [INSERT RETURN ADDRESS]
Exchanges
The fastest way to get a different bundle size is to request a refund on your current order and place a new order.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. To use this right, the product must be unused and in its original packaging, and you'll need your order number or proof of purchase. This is in addition to, not instead of, our 90-day guarantee.
Refunds
Guarantee refunds are processed as soon as we receive your request. For standard returns, we'll notify you once we've received and inspected the item. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at support@getrooten.com or (203) 275-9630.
Questions
Email support@getrooten.com or call (203) 275-9630.